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Self-Service Redefined

1 March 2018

Self-Service Redefined

Imagine this scenario: you’ve just arrived home from work and need to buy a data bundle to finish sending a few more documents but don’t know how! What would you do: Try call the Econet helpline and wait for an operator? Go to the Econet Shop the next day? Use Econet’s self-service channels and receive an immediate answer?

Nowadays, you no longer have to rely on traditional methods for accessing information, sending airtime, subscribing to services and more. You can now have your questions addressed and resolved within a few clicks, thanks to Econet’s self-service channels. The My Econet App, *111# (USSD Channel) and the Interactive Voice Response (IVR) self-care channels offer customers absolute convenience.

The My Econet App is perfect for all the dedicated smartphone users. It is a well of information and resources for all Econet subscribers and you can explore it here. The App lets users read frequently asked questions, subscribe to Value Added Services (VAS), get short-codes, browse articles and more! It’s available to download for free from the Google Play Store and Apple App store.

*111# (the USSD channel) has evolved from simply being an airtime purchase channel into a comprehensive self-service channel. It’s a revolutionary service which you can access on any device. *111# allows you to get a host of services on the go. Other USSD codes allow you to subscribe to a service, send airtime and more, anytime. It’s as easy as dialling *143# to buy a bundle or *140# to access SMS bundles and more.

Lastly, there is also Econet’s IVR service. This unique voice service gives you step-by-step assistance. You simply call 160 (toll free) and receive a list of Econet’s products and services. By keying in the code that corresponds to the information you are looking for or issue you are facing you will instantly receive a solution.

Self-service channels are interactive, immediate, convenient, and accessible 24/7, providing a tremendous amount of power and autonomy to the user. You can now get answers via a channel of your choice, anytime – anywhere! Try one of Econet’s self-service channels today and experience extraordinary customer service.